Frequently Asked Questions

Our rings use US sizes 5–12, in whole sizes. Download the ring size guide, or ask us to post you a ring gauge. If you are between sizes, choose the larger, and go up a size for bands wider than 10mm.

Measure the circumference of your wrist and compare it with the sizes listed on each piece, or use the bracelet size guide.

Some designs can be adjusted by half to one size. Resizing removes metal and cannot always be reversed, so we recommend confirming your size before ordering. Resizing is a chargeable service.

Yes. Most pieces can be made to a custom size. See Bespoke & Sizing.

Major credit and debit cards, Apple Pay and Google Pay, processed securely by Stripe. Bank transfer is available on request for orders over USD 500.

Yes. Payments are handled entirely by Stripe over an encrypted connection. We never see or store your card details.

Within 24 hours of payment, provided it has not been dispatched. See Returns & Exchanges.

We offer private video appointments, where we present the pieces you are interested in and answer your questions. Request an appointment.

We ship worldwide, complimentary and fully tracked. Import duties and taxes are payable by the recipient. See Shipping & Delivery and Customs & Duties.

In-stock pieces are dispatched within 72 hours, and rings and made-to-size pieces within 7–10 days. Delivery usually takes 3–7 business days after dispatch.

We trace it with the carrier. If it is confirmed lost in transit, we send a replacement at no cost.

Faulty or incorrect items are repaired, replaced or refunded if reported within 5 working days. Exchanges for size or style are available within 72 hours of delivery for unworn pieces. Full details are in Returns & Exchanges.

Timepieces carry a 3-year international warranty against manufacturing defects. Jewellery is covered for gemstone breakage within 7 days and clasp or locket faults within 12 months. See Warranty & Repairs.

Every piece is inspected against a checklist and photographed with its serial number before dispatch. You receive the photograph with your tracking details.

Yes, from 25 pieces for jewellery and 50 for watches and buckles, with custom packaging available. See Corporate Gifting.