Returns & Exchanges

Each piece is inspected and photographed before it leaves us. If something isn't right, we will make it right.

Faulty or incorrect items

• Contact us within 5 working days of delivery if your piece has a manufacturing defect or is not what you ordered.
• Within 48 hours we send a prepaid return label.
• Once we receive it, we repair or replace your piece. A wrongly sent item is replaced within 72 hours.
• If a repair or replacement isn't possible, we offer a full refund.

Exchanges, including sizing

• Request an exchange within 72 hours of delivery. The piece must be unworn, undamaged and returned with all packaging, protective film and tags intact.
• You may exchange for another size, or for a piece of equal value from the same series. Alternatively, we can issue a credit note valid for 12 months.
• Return shipping is at your cost; we ship the replacement to you free of charge.
• Not sure of your size? Use our size guides or ask us before ordering. We can post you a ring gauge.

Items we cannot accept

• Bespoke, engraved or made-to-size pieces, unless faulty.
• Fragrances that have been opened or unsealed.
• Pieces showing wear, scratches or damage, including on 925 silver.

Refunds

• We do not offer refunds for a change of mind. Exchanges and credit notes are available as described above.
• Where a refund is due, it is made to your original payment method within 5 business days of approval.
• Requests outside these terms are reviewed case by case, normally within 14 business days.

Cancellations

You can cancel within 24 hours of payment, provided your order has not been dispatched. Once dispatched, an order cannot be cancelled. You may return it on receipt, and the refund will be made less shipping costs.

Unauthorised payments

If a payment was made without your permission, please contact your card issuer. We will provide any documents they need.

Your statutory rights as a consumer are not affected.