Care & services
Warranty & Repairs
Every piece leaves our workshops in perfect condition. Our warranty and aftercare make sure it stays that way.
Each piece comes with its presentation box, a dust bag where applicable, an owner's manual and a warranty card. Keep the warranty card with your receipt: both are needed for any warranty claim.
Timepieces
3-year international warranty from the date of purchase shown on your warranty card and receipt.
Covered
- Manufacturing defects and mechanical faults.
- Hands, indexes or applied markers coming loose, unless caused by a knock or drop.
- Discolouration or tarnishing of internal parts.
Not covered
- Normal wear to the case, bracelet or strap.
- Damage from knocks, drops or impact sports such as golf or tennis.
- Cracked or chipped sapphire crystal.
- Damage caused by servicing outside Viktor Alexander or our authorised retailers.
Typical service time: 3–6 weeks.
Jewellery
Covered
- Broken or cracked gemstones reported within 7 days of purchase.
- Faults in the clasp, locket or opening mechanism within 12 months of purchase.
Chargeable services
- Repolishing and refinishing.
- Resetting or replacing gemstones.
- Ring resizing, where the design allows.
Typical service time: 3 days to 4 weeks.
Arranging a repair
- Contact us with your order number, photographs and a short description.
- We confirm whether the work is covered and quote for anything that is not.
- We arrange collection or tell you where to send your piece, and keep you updated until it is returned.