Shipping & Delivery

Every order ships complimentary, fully tracked, to almost every country in the world.

Delivery times

• In-stock pieces are dispatched within 72 hours of order confirmation.
• Rings and made-to-size pieces are finished individually and dispatched within 7–10 days.
• Bespoke orders follow the timeline confirmed in your quotation.
• Once dispatched, most parcels arrive within 3–7 business days. Weekends, public holidays and customs clearance can add time.

Carriers and tracking

We ship with DHL, FedEx, UPS or registered national post, choosing the most secure, fastest option for your address. When your order leaves us, you receive an email with:

• your tracking number;
• a photograph of your piece as it was packed, with its serial number where applicable.

Your delivery address

• Please give a full residential or business address, including unit number and postcode, and a phone number the courier can call.
• We cannot deliver to P.O. boxes.
• A signature may be required on delivery.

On arrival

Please check your parcel when it arrives. If anything is missing, damaged or not what you ordered, contact us within 5 working days and we will put it right. See Returns & Exchanges.

Delayed or lost parcels

If tracking stops moving, contact us and we will trace the shipment with the carrier. If a parcel is confirmed lost in transit, we send a replacement at no cost.

Import duties

Shipping is complimentary; import duties and taxes are not included. See Customs & Duties.